XTIUM Wallboard Client Tester

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🎯 XTIUM Wallboard Overview

This wallboard client simulates subscribing to real-time KPI events from the XTIUM server. When you subscribe to a KPI event, the server will send you updates whenever the data changes.

📋 How It Works:
  1. Select Handlers: Choose which entities to monitor (Channels, Agents, etc.)
  2. Select Counters: Choose which metrics to track (from the side panel)
  3. Subscribe: Create subscriptions to receive real-time updates
  4. Monitor: View live data in the subscriptions table
🔧 Key Features:
  • Real-time Updates: Receive instant notifications when KPI values change
  • Multiple Dimensions: Some counters can be broken down by different criteria
  • User Context: Subscribe with your user ID for personalized data
  • Flexible Layout: Resize panels to fit your monitoring needs

💡 Tip: Start by exploring the handlers and counters available, then create your first subscription!

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🏢 Event Handlers

These are the entities that the server collects KPI events for. Each handler represents a different type of business entity.

  • Channels: Communication channels (Voice, Email, Chat, SMS)
  • Agents: Customer service representatives
  • Business Processes: Workflow processes and procedures
  • Campaigns: Marketing and outreach campaigns
  • Callbacks: Scheduled callback activities
  • Organization: Overall organizational metrics

💡 Tip: Select the handlers you want to monitor. You'll receive real-time updates for these entities.

Channels Agents BPs Campaigns Callbacks Organization
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📊 Counter Types

This panel contains all available counter types that the server collects data for.

  • Expand/Collapse: Click the ▶️ button to see available dimensions
  • Select Counters: Check the boxes to choose which counters to subscribe to
  • Dimensions: Some counters have multiple dimensions (e.g., by Agent, by Channel)
  • Disabled Items: Grayed out items cannot be expanded or selected

💡 Tip: You need to select both a counter type AND a handler to create a subscription.

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⚡ Subscription Management

Create and manage your KPI event subscriptions to receive real-time data updates.

  • Subscribe: Creates subscriptions for selected counters and handlers
  • Unsubscribe: Removes active subscriptions
  • Subscribe with User ID: Includes your user context in the subscription
  • Copy to Clipboard: Copies subscription details for external use

💡 Tip: You must be logged in and have selected at least one counter and handler to subscribe.

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📋 Active Subscriptions

This table shows your currently active KPI event subscriptions and their status.

  • Handler: The entity type being monitored
  • Counter: The specific metric being tracked
  • Dimension: How the data is categorized (if applicable)
  • Value: Current or last received data value

💡 Tip: Data updates automatically when the server sends new KPI events. Scroll to see all your subscriptions.